At Linen King, we are committed to providing a seamless and efficient shipping process to ensure the timely delivery of your orders. To assist you in understanding our shipping procedures, please review the following information:
Order Processing Time
We endeavor to dispatch your goods within 2-3 working days of receiving your order. Our aim is to get your items ready for shipment as promptly as possible.
Estimated Delivery Times
- For urban delivery addresses within New Zealand, please anticipate a delivery window of 2 to 3 days from the date of dispatch.
- Rural delivery addresses within New Zealand may experience delivery times ranging from 3 to 6 days from the date of dispatch.
Non-Receipt of Goods
Should you not receive your ordered goods within 10 working days from the date of purchase, we kindly request that you contact our customer support team. In instances of non-receipt, it is imperative that we initiate a query with the courier company. Please be aware that courier companies typically do not accept claims for lost goods if the issue is not reported within 14 days from the date of shipping.
If you are purchasing products for delivery to a destination outside of New Zealand, we strongly recommend that you contact us to verify the applicable shipping charges before finalizing your purchase. We will assist you in ensuring that your shipping costs are accurately assessed for international destinations.
Responsibility for Accurate Addresses
It is the customer's responsibility to provide accurate and complete physical addresses that courier companies can easily locate. Any delays caused by incorrect or incomplete addresses provided by the customer will not be the responsibility of Linen King. Timely provision of accurate delivery information is crucial to ensure the successful and timely delivery of your goods.
At Linen King, we are dedicated to delivering your products in a timely and efficient manner. Should you have any inquiries or require assistance with your shipping, please do not hesitate to contact our Customer Support team at firstname.lastname@example.org.
We value your trust in Linen King, and our aim is to ensure that your shopping experience remains hassle-free and satisfactory. Thank you for choosing us for your linen needs.
17c Orly Avenue Mangere, Auckland, 2022
Last Updated: September 9th 2023