Returns & Refunds Policy NZ

Returns & Refunds Policy

At Linen King, we take pride in the quality of our products and strive to ensure our customers' satisfaction. We understand that situations may arise where a return or refund is necessary.

To provide clarity and transparency, we have established the following Returns & Refunds Policy:

Return Request Timeframe

To help us process returns quickly and efficiently, we recommend contacting our support team as soon as possible after receiving your order, maximum within 7 days. Early communication allows us to resolve any issues faster and provide suitable assistance.

Faulty or Damaged Products

If you receive a product that is faulty or not in accordance with your expectations, please promptly inform us, providing pictures of the issue. We are committed to resolving the problem to your satisfaction. Depending on your preference, we may offer:

Replacement: We can send you a replacement product.
Refund: You can choose to receive a full refund for the faulty item.
Partial Refund with Product Retention: If you decide to keep the product despite the issue, we may offer a partial refund.

Refund Processing Time

Once your returned item has been received and inspected, approved refunds will be processed to your original payment method. Please allow a few working days for the refund to appear depending on your bank or payment provider.

Incorrect Items or Sizes

If you receive the wrong product or size due to our error, please do not open it. Instead, inform us immediately, and we will arrange for the correct product to be sent to you at our expense.

Change of Mind Returns

If you change your mind about a purchase or are dissatisfied with it, you have the option to return the item within 7 days of its delivery. However, please note the following conditions:

The item must be in its original and sellable condition with all packaging and tags intact.
In cases of change of mind or incorrect order placement by the customer, a deduction of $10 will be applied to cover the cost of sending the goods.

Packaging Requirements

To ensure safe return delivery, we recommend securely packing of all returned items in their original packaging where possible. Items returned damaged due to insufficient packaging may not qualify for a full refund.

Hygiene & Non-Returnable Items

For hygiene reasons, we regret that we cannot accept returns of mattress toppers, mattress protectors, and anti-bed bug protectors unless they are found to be faulty.

Sale and Clearance Items

Unless faulty, clearance, final sale, or heavily discounted items may not be eligible for return or exchange. Any exclusions will be clearly mentioned on the product page where applicable.

Return Shipping Costs

In instances where the return is necessitated by damaged or incorrectly dispatched items by our team, we will assume responsibility for all associated shipping costs. This includes the expenses related to returning the item and shipping the correct items to you.

Customer Satisfaction

At Linen King, we always aim to provide fair and reasonable solutions for our customers. If you experience any concerns with your order, our team will work with you to resolve the matter as quickly as possible.

Returns Support & Assistance

All return requests are subject to our review and verification process. To initiate a return or if you have any questions regarding our Return and Refund Policy, please contact our Customer Support team at support@linenking.co.nz or contact us.

We value your trust in Linen King, and our aim is to ensure that your shopping experience remains hassle-free and satisfactory. Thank you for choosing us for your linen needs.

We are a New Zealand based business committed to providing quality bedding products and dependable customer service. Our goal is to make your shopping experience simple, secure, and stress-free. We solve all our return related issues within 15 days, of the reach of the product at our store.

Linen King
4/630 Great South Road, Papatoetoe, Auckland 2025, New Zealand
+64 22 064 7541
support@linenking.co.nz
https://linenking.co.nz/pages/contact

Last Updated: June 22th 2026